Our Trusted Suppliers
We work with CustomCat and Laser Chili, two reliable suppliers with fast shipping and high-quality products.
These suppliers handle all the heavy lifting - from printing your designs to packaging and shipping products directly to your customers. You never have to worry about inventory, storage, or fulfillment logistics.
CustomCat
CustomCat is one of our primary fulfillment partners, offering:
- Fast Production Times - Most products shipped within 1-2 business days
- Wide Product Range - Black coffee mugs, two tone coffee mugs, camping mugs, ornaments, and more
- High-Quality Printing - Professional sublimation and direct-to-garment printing
- Global Shipping - Ships to customers worldwide
- Automated Integration - Seamless order processing with PODtomatic
- Competitive Pricing - Cost-effective fulfillment for better profit margins
Note: CustomCat doesn't directly offer Amazon FBA services, but you can use CustomHappy.com as an alternative for bulk FBA orders.
Laser Chili
Laser Chili is our second trusted fulfillment partner, providing:
- Specialty Products - Laser-engraved items, bracelets, dog tags, keychains, and unique products
- FBA Services Available - Direct bulk shipping to Amazon warehouses
- Premium Quality - High-end laser engraving and printing capabilities
- Fast Turnaround - Quick production and shipping times
- Reliable Service - Consistent quality and on-time delivery
- Amazon Integration - Fully compatible with Amazon's requirements
Why These Suppliers?
We've carefully selected CustomCat and Laser Chili based on several key criteria:
Quality Standards
- Consistent, professional-grade printing quality
- Durable products that meet customer expectations
- Regular quality control and testing
- Positive customer feedback and low return rates
Reliability
- Proven track record of on-time delivery
- Stable operations with minimal disruptions
- Responsive customer service and support
- Transparent communication about any issues
Integration Capabilities
- API connectivity for automated order processing
- Real-time order tracking and status updates
- Seamless product catalog synchronization
- Automated pricing and inventory management
How Order Fulfillment Works
When a customer places an order on Amazon, Walmart, or Shopify:
- Order Detection - PODtomatic automatically detects the new order
- Supplier Selection - The order is routed to the appropriate supplier based on product type
- Production Queue - The supplier receives the order details and artwork
- Manufacturing - The product is printed/created with your design
- Quality Check - The finished product undergoes quality inspection
- Packaging & Shipping - The product is packaged and shipped directly to your customer
- Tracking Update - Tracking information is automatically sent to the customer
Shipping Times & Locations
Both suppliers offer reliable shipping with the following typical timeframes:
Domestic Shipping (US)
- Production: 1-2 business days
- Shipping: 3-5 business days via standard shipping
- Total Time: 4-7 business days from order to delivery
- Express Options: 1-2 day shipping available for urgent orders
International Shipping
- Production: 1-2 business days
- Shipping: 7-14 business days depending on destination
- Total Time: 8-16 business days from order to delivery
- Customs: Fully compliant with international shipping requirements
Product Quality & Materials
Our suppliers use premium materials and advanced printing techniques:
- Coffee Mugs: High-grade ceramic with vibrant sublimation printing, dishwasher-safe finishes
- Camping Mugs: Durable stainless steel with powder coating and laser engraving
- Ornaments: Quality ceramic and metal options with full-color printing
- Jewelry & Accessories: Premium metals for bracelets, dog tags, and keychains with precision laser engraving
- Two-Tone Mugs: Color-accent ceramic with professional sublimation printing
Cost & Pricing
Our supplier partnerships allow us to offer competitive pricing:
- Transparent Pricing: No hidden fees or surprise charges
- Volume Discounts: Better rates as your business grows
- Competitive Rates: Pricing that allows for healthy profit margins
- All-Inclusive: Pricing includes production, packaging, and shipping
Customer Support
Both suppliers provide excellent customer service:
- Order Tracking: Real-time updates on production and shipping status
- Issue Resolution: Quick handling of any quality or shipping problems
- Reprint Policy: Free reprints for defective or damaged products
- Communication: Direct communication channels for urgent issues
Getting Started
When you join PODtomatic, we help connect you with our suppliers. You'll need to create accounts with CustomCat and Laser Chili, but there's no need to:
- Negotiate pricing or terms
- Handle individual order processing
- Manage multiple supplier relationships
Everything is handled through your PODtomatic dashboard, making it simple to focus on growing your business while we handle the operational details.
If you have specific questions about our suppliers or fulfillment process, contact our support team for detailed information.