What happens if I cancel PODtomatic?

Account Management • Last updated: September 28, 2025

Short Answer

PODtomatic is not a supplier; we make money only from subscriptions. If you cancel, your products will stay on Amazon, but PODtomatic will stop uploading new ones. We won't keep your designs in our system, and you'll need to manage orders manually.

What Happens Immediately After Cancellation

When you cancel your PODtomatic subscription, several things happen right away:

  • New Product Uploads Stop - PODtomatic will immediately stop creating and uploading new products to your stores
  • Automation Ends - All automated processes, including order forwarding, will be disabled
  • Dashboard Access Lost - You will no longer have access to the PODtomatic dashboard
  • Marketplace Connections Remain - Your Amazon, Walmart, and Shopify connections stay intact so we can pull orders if you resubscribe

Your Existing Products

The good news is that all products already uploaded to your stores remain completely yours:

  • Products Stay Live - All existing listings remain active on Amazon, Walmart, and Shopify
  • You Keep Everything - Every product uploaded during your subscription belongs to you permanently
  • No Removal - PODtomatic doesn't remove or disable any of your existing products
  • Full Ownership - You maintain complete control over pricing, descriptions, and product management

Order Management After Cancellation

You have two options for handling orders after cancellation:

Option 1: Manual Order Processing

  • Monitor Orders - Check your stores daily for new orders
  • Download Order Details - Extract customer information and product specifications
  • Recreate Designs - You'll need to recreate the designs yourself as PODtomatic doesn't provide design files after cancellation
  • Contact Suppliers - Place orders directly with CustomCat, Laser Chili, or your chosen suppliers with your recreated designs
  • Track Fulfillment - Monitor production and shipping status manually
  • Update Customers - Provide tracking information to customers manually

Option 2: Lite Plan (Recommended)

  • Automated Order Handling - PODtomatic continues to process your existing product orders
  • Cost-Effective - Much cheaper than manual processing or full plans
  • No Manual Work - Orders are automatically forwarded to suppliers
  • Easy Upgrade - Switch back to full product creation anytime
  • Learn More - Visit our renewal page for Lite Plan details

Supplier Relationships

You can continue working with our suppliers independently:

  • CustomCat - Create a direct account and place orders manually
  • Laser Chili - Establish direct billing and ordering relationship
  • Alternative Suppliers - Connect with other POD providers of your choice
  • Pricing Changes - You may need to negotiate new pricing without PODtomatic's bulk rates

What You Keep

  • Published Products - All products already live on your stores remain yours
  • Generated Revenue - All past sales and profits belong to you
  • Customer Data - Customer information remains in your store accounts
  • Brand Assets - Any designs or content you created independently

Cancellation Process

To cancel your PODtomatic subscription:

  1. Contact Support - Email support@podtomatic.com with your cancellation request
  2. Specify Effective Date - Tell us when you want the cancellation to take effect
  3. Prepare Manual Processes - Set up direct supplier accounts and manual order workflows
  4. Confirmation - We'll confirm your cancellation and final billing details

Alternative Options

Before cancelling, consider these alternatives:

Lite Plan Option

  • Order Fulfillment Only - Continue using PODtomatic to fulfill existing orders at a lower cost
  • No New Uploads - Stops creating new products but handles existing ones
  • Reduced Pricing - Significantly cheaper than full subscription plans
  • Easy Reactivation - Upgrade back to full plans anytime
  • Learn More - Visit our renewal page for pricing details

Subscription Pause

  • Temporary Hold - Pause uploads without losing your account
  • Seasonal Breaks - Take breaks during slow periods and resume later
  • Flexible Timing - Resume when your business needs change

Financial Considerations

Understanding the financial impact of cancellation:

Billing After Cancellation

  • Final Bill - You'll receive a final invoice for any remaining subscription period
  • No Hidden Fees - No additional charges for cancellation or data removal
  • Outstanding Orders - Complete any pending orders through suppliers directly

Re-activation Policy

If you decide to return to PODtomatic:

  • Easy Reactivation - Your marketplace connections remain intact, making reactivation simple
  • Order Fulfillment - We can immediately resume handling your existing product orders
  • Lite Plan Available - Start with order fulfillment only, then upgrade when ready
  • New Product Creation - Resume automated product uploads with full plan reactivation
  • Current Pricing - New subscription will be at current market rates
  • Renewal Options - Check our renewal page for current plans and pricing

Getting Help

If you're considering cancellation, we're here to help:

  • Support Consultation - Discuss your concerns with our team before deciding
  • Plan Optimization - We can help adjust your plan to better fit your needs
  • Training Resources - Additional training to maximize your PODtomatic investment
  • Exit Interview - Share feedback to help us improve our service

We understand that business needs change, and we respect your decision either way. Our goal is to ensure you have all the information needed to make the best choice for your business.

For cancellation requests or to discuss alternatives, contact our support team at support@podtomatic.com.

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